We, the Management and personnel of IRCA Part Pouya, are committed to observing all legal and specific requirements of the customers, as well as the requirements of Quality Management System and Customer Care, in accordance with ISO Standards 9001:2015, 10002:2014 and 10004:2012, and will strive to enhance our competitiveness through recruiting competent and engaged employees, exercising modern management approaches.
Performing effective and efficient research and publicity, we will be agile in finding and identifying markets, goods and services, new customers and shifts in demand, and we will sustain our competitive advantages and the position of our brand in the marketplace and in the minds of the customers. These approaches will increase customer satisfaction and loyalty.
To achieve these goals, we have planned our road map as follows:
- Supplying our goods and services with competitive price, quality and delivery time .
- Agility in correct understanding and satisfying of market demand,
- Agility in responding to market change, expansion of market and product scope, as well as satisfying customer requirements,
- Maintaining an excellent attitude towards the customer,
- Providing excellent after-sales service, and systematic study of complaints and suggestions.
We, the Management and personnel of IRCA Part Pouya, are committed to Customer Care, Change Management and Continuous Improvement, by optimal utilization of resources and existing infra-structures. At the end of every year, we will jointly investigate our target realization rate in Review Meetings.